Find answers to your most common questions about OSOM and our comprehensive global logistics solutions. Whether you're looking for information about our shipping services, sourcing expertise, or quality control inspection process, we've got you covered. Explore the frequently asked questions below to learn more about how OSOM can elevate your business in the global marketplace.

If you have any other questions not covered in this FAQ, don't hesitate to reach out to our expert team. We're here to provide the support and information you need to make informed decisions about your logistics needs. At OSOM, we aim to be your trusted partner every step of the way.

OSOM Sourcing

OSOM has extensive experience and expertise in sourcing from China. We understand the risks and challenges involved in importing, and we are committed to ensuring a safe and successful sourcing experience for our clients. With our network of reliable suppliers, thorough quality verification, skillful negotiation, and efficient logistics handling, you can trust us to reduce risks and deliver exceptional sourcing results.

OSOM can assist you in sourcing a wide range of products from China. Whether you need consumer goods, industrial equipment, electronics, or any other product category, we have the knowledge and resources to find the right suppliers that match your specifications.

Starting the sourcing process with OSOM is simple. Just send us your requirements and product specifications, and we will provide you with an order page. Once you approve the specifications, we will proceed with identifying suitable suppliers and obtaining samples for initial inspection.

Ensuring product quality is a top priority for OSOM. After production completion, all merchandise is sent to our warehouse, where we conduct random inspections to ensure impeccable quality. Our thorough quality verification processes help guarantee that you receive goods that meet your expectations.

Absolutely! Throughout the sourcing process, we maintain continuous communication with our clients through the order page. You can track the progress, receive updates, and stay informed about each step of the sourcing journey.

While we don't physically conduct production ourselves, we take care of all the production arrangements with the supplier on your behalf. Our team manages the production process while keeping you updated, ensuring a smooth and efficient production phase.

We understand the importance of packaging and branding. If you have specific requirements, please communicate them to us during the initial stages of the sourcing process. We will work closely with the supplier to ensure your packaging and branding needs are met.

Yes, OSOM offers comprehensive sourcing and shipping services. Once the inspection is completed and the products are ready, we will coordinate the shipping process from China to your specified destination. We can even arrange direct delivery to your doorstep if required.

The cost of our sourcing service may vary depending on the scope and complexity of your sourcing needs. For specific pricing details, please get in touch with us, and we will provide you with a tailored quote based on your requirements.

Absolutely! You can request a quotation for our sourcing service without any obligation. Simply provide us with your sourcing requirements, and we will be happy to provide you with a detailed quote and discuss how we can assist you.

OSOM Shipping

OSOM offers comprehensive sea freight and air freight services. For sea freight, they handle Full Container Load (FCL) and Less than Container Load (LCL) shipments with weekly sailings worldwide. For air freight, OSOM provides import and export airfreight services, door-to-door delivery, and "sea-air" combined transportation.

OSOM has direct partnerships with reputable airlines, including Air China (CA), South China Airlines (CZ), Korean Air (KE), Thai Air Asia (FD), and more. These collaborations ensure efficient and reliable air transport services to various destinations around the world.

At Shenzhen Airport, OSOM collaborates with major carriers such as Air China (CA) for Europe, USA, Central & South America, Korean Air (KE) for Asia (Japan, Singapore, Korea, etc.), and Thai Air Asia (FD) for Southeastern Asia and the Middle East.

At Guangzhou Airport, OSOM works with carriers like Air China (CA) for Europe, USA, Central & South America, China Southern Airlines (CZ) for Asia, Paris, L.A., and Thai Airways (TG) for Asia, Europe, and other destinations.

OSOM has a highly experienced and dedicated Customs Broker who ensures efficient and value-added customs clearance services for clients, ensuring smooth and timely processing of shipments.

Yes, OSOM offers cross-border logistics services, including logistics services for Amazon in the USA, Europe, Japan, and 3rd party overseas warehousing. Their comprehensive solutions cover FCL/LCL/AIR/Courier transportation, warehousing, sorting, labeling, clearance, and delivery.

OSOM warehouses offer various value-added services, including CFS consolidation, distribution centers, sorting, labeling, repacking, quality control, pick & pack, import deconsolidation, assembly of components & subproducts, bar code scanning, and palletization.

OSOM specializes in import and export unloading/packing services in various locations, including the United States, Italy, Southeast Asia, South Africa, Central and South America. Additionally, they offer import and international transit services in Hong Kong, connecting clients to destinations worldwide.

OSOM has a fleet of 110 prime movers and specializes in container transportation between inland factories and major Chinese ports/cities. They offer 24/7 highly flexible services, backed by a sound financial background and efficient management, ensuring timely receipt and shipment of cargoes to or from any destination worldwide.

The main customs clearance ports for OSOM are in the Pearl River Delta region (Hong Kong, Shenzhen, Guangzhou, Dongguan, Huizhou, Jiangmen, Zhongshan, Zhanjiang, and other places), Yangtze River Delta region (Shanghai, Ningbo), North China (Tianjin, Beijing, Qingdao, and other places), and other areas (Xiamen, Fuzhou, and other places).

OSOM handles various products for import, including food, wine, beer, marble, PVC, PE, PP, hardware, machinery, furniture, industrial chemicals, steel coil, molds, craft, and other general cargo.

Yes, OSOM provides a complete supply chain integration, including product sourcing, international logistics (import & export), information flow (IT system), and cash flow (finance & trade solutions), ensuring efficient and seamless shipping processes for their clients.

OSOM Quality Control

OSOM's comprehensive inspection network covers China and several South East Asian countries. This wide coverage ensures that we can efficiently inspect products across various manufacturing locations.

OSOM has the capability to organize a product inspection within a 24-hour timeframe upon receiving your request. We understand the importance of timely inspections and aim to provide efficient service to our clients.

You can access detailed statistics regarding previous inspections through your Personal account on our CRM system. This feature allows you to review past inspection reports and track quality trends over time.

At OSOM, you will collaborate directly with our seasoned European inspectors, who bring their expertise and knowledge to ensure thorough and reliable product inspections.

Yes, all inspections at OSOM are conducted in real-time, ensuring accuracy and transparency. You can have confidence in the inspection results as they reflect the actual condition of the products at the time of assessment.

Yes, the prices for product inspections may fluctuate depending on the accessibility of the factory's location for transport. We strive to offer competitive and fair pricing while considering the logistical aspects of reaching the manufacturing facilities.

You will receive comprehensive, real-time information regarding the quality and attributes of the product under inspection. Additionally, upon request, our inspector will furnish you with product photographs from various angles along with detailed feedback.

If any flawed items are detected during the inspection, they will be promptly replaced. Our objective is to ensure that you receive products of the highest quality, and we work with the supplier to address and rectify any issues.

OSOM inspectors play a crucial role beyond merely identifying defects. They also determine the underlying causes of any issues found during the inspection. This deeper analysis helps to identify potential improvements in the manufacturing process.

Throughout the inspection process, our inspector will facilitate smooth communication between you and the supplier. The supplier will be available online to address all your inquiries pertaining to the product and its manufacturing process.

The inspection process offers you the opportunity to assess the manufacturer's capabilities and the overall product quality. This firsthand knowledge will empower you to make well-informed decisions regarding future collaborations with the supplier.

To request an inspection with OSOM, you can simply contact us through our website or reach out to our customer support team. We will guide you through the process and ensure that your inspection needs are met promptly.

From Sourcing To Doorstep

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